Service Policy
Last updated: January 7, 2026
1. Service Overview
At SuitVerra, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@suitverra.com
- Phone: +442075253392
- Address: 26 Date St, London SE17 2HQ, United Kingdom
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Custom suit tailoring
- Alterations and adjustments
- Repairs and restorations
- Style consultations
- Measurements and fittings
- Fabric selection assistance
3.2 Service Timeframes
Standard service timelines:
- Initial consultation: 1 hour
- Basic alterations: 3-5 business days
- Custom tailoring: 4-6 weeks
- Emergency alterations: 24-48 hours (subject to availability)
4. Warranty Services
4.1 Standard Warranty
All suits purchased from SuitVerra come with:
- 30-day satisfaction guarantee
- 6-month warranty against manufacturing defects
- Free initial alterations within 14 days of purchase
- Lifetime basic maintenance advice
4.2 Extended Care Services
Optional extended care services include:
- Annual maintenance package
- Priority alteration service
- Seasonal style updates
- Preferred customer pricing
5. Custom Services
5.1 Bespoke Tailoring
- Full bespoke suit creation
- Custom fabric selection
- Personal style consultation
- Corporate wardrobe planning
- Wedding party coordination
5.2 Additional Services
- Style workshops
- Corporate fitting events
- Wardrobe consultation
- Personal shopping assistance
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style consultation: £75
- Corporate consultation: By arrangement
6.2 Alteration Costs
- Basic alterations: £30-75
- Complex alterations: £75-150
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Expert measurement and fitting
- Multiple fitting sessions as needed
- Quality inspection before delivery
- Satisfaction guarantee
- After-care support
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Schedule an initial consultation
- Receive service recommendations
- Approve service quote
- Schedule service appointment
8.2 Required Information
- Contact details
- Service type needed
- Preferred timeline
- Special requirements
- Previous alterations history (if applicable)
9. Service Guarantees
We stand behind our services with:
- Satisfaction guarantee on all work
- Expert craftsmanship
- Premium materials
- Transparent pricing
- Professional service
10. Updates to Service Policy
SuitVerra reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.